A contractual relationship will be concluded between the buyer and seller,

Krearna d.o.o.

Cesta na Laze 2

1000 Ljubljana

Slovenia

with registration number 2113341 and tax number SI41421744.

Upon registration in the Krearna online store system, the visitor obtains a username, which is the same as their email address, and a password. By registering, subscribing to the newsletter, or placing an order, the visitor becomes a user. The terms of service cover the operation of the Krearna store, user rights, and the business relationship between the provider and the buyer.

Products available in the Krearna online store can be ordered by the consumer 24 hours a day, every day of the year. In the event that ordering and delivery are not possible for any reason during a certain period, customers will be notified on our website or via email. In case of any ambiguity regarding the order, we reserve the right to contact the buyer via the telephone number or email address provided during the purchase. By confirming the purchase, the buyer agrees to the payment terms.

Prices

The online price is valid for all visitors to the Krearna online store. All prices include VAT unless otherwise expressly stated. Prices are valid at the time of ordering and are not pre-determined. Prices are valid only for the specified payment methods and conditions. It may happen that the price information is incorrect. In this case, or if the price of the item changes during order processing, the provider will allow the buyer to cancel the purchase, while also offering a solution that will satisfy both parties. The sales contract between the provider and the buyer is concluded when the provider confirms the order (the buyer receives an electronic message regarding the order status). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. Discounts, promotional codes, etc. cannot be combined. Promotional codes provide various benefits when purchasing and are time-limited. An active promotional code may be posted in an advertisement, on partner websites, social media, or other media.

For additional questions, help, and complaints, you can contact us at the email address: shop@krearna.com

Right to withdraw from the contract
The consumer has the right to notify the provider by email at shop@krearna.com within 14 days of receiving the goods that they are withdrawing from the contract, without stating the reason for their decision. The return period begins one day after the date of receipt. The only cost incurred by the consumer in relation to withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notice of withdrawal from the contract (purchase) has been sent.

The received goods must be returned undamaged and in their original quantity, unless the goods have been destroyed, damaged, lost, or their quantity has decreased without the consumer being at fault. The manufacturer of the product also specifies its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be included in its original condition at the time of receipt (i.e., undamaged and in its original quantity) in the event of a possible return. When items are returned, only the value of the items is refunded without the delivery costs. In the case of returns where a promotional code was used, it is considered a discount and only the actual amount paid is refunded. The amount paid will be returned to the user's bank account.

Refunds will be made immediately upon receipt and inspection of the returned products, but no later than 30 days after receipt of the notice of withdrawal from the contract. Refunds are made to the buyer's selected payment method, with which the original purchase was made. Returning the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
For goods that were made or ordered according to the consumer's exact instructions, tailored to their specific needs, or are not suitable for return due to their nature, there is no possibility to withdraw from the purchase or return the goods and receive a refund.
Return of products

Products can only be returned to the seller with a copy of the invoice. Return the products to the seller's address: Krearna d.o.o. Cesta na Laze 2 1000 Ljubljana Slovenia m: +386 41 766 119 e: shop@krearna.com

The sender always covers the shipping costs. We do not accept shipments with cash on delivery. We advise you to use a reliable delivery service that allows you to track the shipment and to properly prepare the products for transport.

Warranty
Items have a warranty if stated on the warranty card or on the invoice. The warranty is valid if the instructions on the warranty card are followed and the invoice is presented. Warranty periods are listed on warranty cards or on the invoice. Information about the warranty is also provided on the product presentation page. If there is no information about the warranty, the item does not have a warranty.

Real defect
When is a defect considered real? Primarily when: · the product lacks properties that enable its normal use · the product delivered to the buyer does not match the model, except for the models displayed for notifications.
How is the suitability of the product verified? It is verified with another flawless product of the same type, as well as with the manufacturer's statements or information on the product itself.

How is a real defect enforced? The buyer must notify us of any potential real defect, along with a detailed description of it, and at their own expense, within the legally prescribed deadline. The buyer also allows us to inspect the product.

In what cases should I enforce a real defect? In cases where the product has no warranty. It must be enforced within the legally prescribed deadlines. The right to enforce real defects is more precisely regulated by the provisions of the Consumer Protection Act. The consumer can enforce their rights due to real defects if they notify the seller of the defect within two months of the day the defect was discovered. The consumer must provide a detailed description of the defect in the notification and allow the seller to inspect the product. The consumer can notify the seller of the defect in person, for which the seller must issue a receipt, or send it to the store where the product was purchased, or to the seller's representative with whom they entered into a contract. The seller is not responsible for real defects in the product that become apparent after two years from the date the product was delivered. If the subject of the contract between the seller and the consumer is a used product, the seller is not responsible for real defects in the product that become apparent after one year from the date the product was delivered. It is considered that the defect existed at the time of delivery if it appears within six months from the delivery date.

A consumer who has correctly notified the seller of the defect has the right to demand that the seller:

• rectify the defect in the product, or

• refund a proportionate amount of the payment in relation to the defect, or

• replace the defective product with a new, flawless one, or

• refund the amount paid.

In any case, the consumer also has the right to demand compensation from the seller, especially for the cost of materials, spare parts, labor, transfer, and transportation of products that arise from fulfilling the obligations of the preceding paragraph of this article. The consumer's rights from the first paragraph expire two years from the day they notified the seller of the real defect.

Complaints and disputes
The provider respects the valid consumer protection legislation. The provider makes every effort to fulfill its duty, establish an effective system for handling complaints and designate a person who the customer can contact by telephone or email in case of problems. Complaints are submitted through the email address shop@krearna.si.
The complaint handling process is confidential. The provider is aware that a fundamental characteristic of a consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs involved in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating legal proceedings. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
For any disputes that cannot be resolved amicably, the competent court in Ljubljana has jurisdiction.